Australian Breast Feeding Association 

The Australian Breastfeeding Association is Australia's largest breastfeeding information and support service. They have a 24-hour breastfeeding helpline. They provide reassurance and knowledge about how breastfeeding works and help in overcoming common hurdles. Their contact number 1800 686 268 can be provided to mothers who would like support. 

Australian Institute of Family Studies 

The Australian Institute of Family Studies website has a comprehensive list of state-based and national helplines and telephone counselling services for children, young people and families.  


beyondblue is a national, independent, not-for-profit organisation working to address issues associated with depression, anxiety and related substance-use disorders in Australia. School staff and early childhood educators can provide parents or carers with the following contact number 1300 22 4636 to seek support. 

Butterfly National Support Line and Web Counselling Service

Butterfly’s National Support Line and Web Counselling Service provides free, confidential support for anyone with a question about eating disorders or negative body image, including sufferers, carers, family and friends, teachers, employers and more. The service can provide:

  • Personalised support and coping strategies

  • Information on understanding eating disorders

  • Guidance on treatment options

  • Connections with other services and specialists

You can call the National Support Line on 1800 ED HOPE/1800 33 4673, or access the Web Counselling Service via email or visit their websiteThe National Support Line and Web Counselling Service is open Monday to Friday 8am to 9pm AEST daylight savings adjusted (except national/major public holidays).

Children and Youth Health

The Child and Youth Health website contains user-friendly information about many aspects of health for all those involved, including parents and carers. They also have a parent line: 1300 364 100 and a youth line: 1300 13 1719.

Children of Parents with a Mental Illness (COPMI)

COPMI promotes better mental health outcomes for children of parents with a mental illness. The COPMI website has a list of national and state telephone counselling services that school staff and early childhood educators can pass on to parents.  

Dads in Distress

Dads in distress is a 24-hour helpline supporting separated men around Australia. Calls are often taken by men who have most likely experienced separation personally and can help callers navigate through the complex maze of emotions they may be experiencing. The contact number is 1300 853 437. 

Eating Disorders Victoria (EDV)

EDV connects those whose lives are affected by eating disorders with the people, services and hope they need for recovery. Their support services for people with eating disorders and their families are free, confidential, non-judgemental, flexible and open-ended.  You can call them on 1300 550 236. There is also a great range of resources on the EDV website

Family Relationships Online 

The advice line complements the information and services offered by Family Relationship Centres. It ensures that people who are not able to attend a centre can still access support. School staff and early childhood educators can give parents affected by relationship or separation issues the following contact number 1800 050 321 to call in times of need. The service operates between 8am to 8 pm, Monday to Friday, and 10 am to 4 pm on Saturday (local time), except national public holidays. The Family Relationships Online website also offers access to information about family relationship issues, ranging from building better relationships to dispute resolution. 


Funded by the Governments of Australia, healthdirect Australia enables anyone, anywhere in Australia, to access health advice and information 24 hours a day, seven days a week. Quality health information and advice online and over the phone is available. By phoning 1800 022 222, callers can speak to a registered nurse who can also connect them to an emergency service or after hours GP if necessary.

Karitane Careline 

The Karitane Careline is a 7-day a week service provided by child and family health nurses who can consult on a wide range of issues concerning infants and children from birth to five years of age. Early childhood educators can provide parents with the following contact number 1300 227 464. 

Kids Helpline 

Kids Helpline is a free 24-hour counselling service for Australian kids and young people aged 5-25 years old. Their contact number is 1800 551 800 and school staff can give this number to students who wish to access counselling support via the phone, email or online. The Kids Helpline website also offers fun games, activities and information on topics affecting children and young people. 


Kidsafe is the leading non-government, not-for-profit charitable organisation dedicated to preventing unintentional childhood injuries and reducing the resulting deaths and disabilities associated with injuries in children under the age of 15 years. School staff can direct parents to the Kidsafe website to find the phone number for their area. 


Lifeline provides all Australians experiencing a personal crisis with access to 24-hour counselling support and suicide prevention services that can be accessed by calling 13 11 14. School staff and early childhood educators can also give this number to parents or carers of a child experiencing mental health problems.  


MindSpot clinic is a free telephone and online service for Australians with stress, worry, anxiety, low mood or depression. It provide mental health screening assessments, therapist-guided treatment courses and referrals to help people recover and stay well. For online telephone treatment for anxiety or depression phone; 1800 61 44 34 or visit the MindSpot website

On the Line 

On the Line offers a range of telephone counselling services delivered by trained counsellors, psychologists and social workers.  Support services include 

  • MensLine Australia: 1300 78 99 78 is a national telephone and online support, information and referral service for men with family and relationship concerns. School staff and early childhood educators can provide this number to fathers or male carers requiring support or direct them to the MensLine website

  • SuicideLine: 1300 651 251 provides specialist telephone counselling and information to Victorians affected by suicide including  people at risk of suicide, those concerned about suicidal risk in others, people bereaved by suicide and health professionals dealing with suicidal clients. 

  • Suicide Call Back Service: 1300 659 467 provides free nationwide professional telephone and online counselling for anyone affected by suicide, 24 hours a day, 7 days a week. Concerned school staff or early childhood educators can contact the service if they have concerns about a student or parent.


Parentline supports and nurtures positive, caring relationships between parents, children, teenagers and the significant other people who are important to the well-being of families. Parents, carers and professionals can visit the Parentline website for the phone number and hours of operation in each state and territory.

Poisons Information Centre 

The role of the Poisons Information Centre is to provide the people with advice about what to do if a person has been poisoned, has overdosed, has made a mistake with medicines or has been bitten/stung by a snake, spider, bee, wasp etc. The service operates 24 hours a day, 7 days a week Australia-wide and the contact number is 13 11 26. The Poisons Information Centre's website also has useful information sheets that can be downloaded. 

Perinatal Anxiety and Depression Australia (PANDA) 

The PANDA telephone hotline provides support and counselling to new parents who may be experiencing anti-natal or postnatal depression. Concerned partners, family, friends and health professionals are also able to call PANDA and seek their support. School staff and early childhood educators can pass their number 1300 726 306 on to parents who require support (Monday to Friday, 9am - 7:30pm AEST/AEDT).      

Pregnancy, Birth and Baby Helpline

Offers free and confidential information and counselling about pregnancy, childbirth and babies up to 12 months old. This service is available to women, their partners, friends and relatives. Freecall: 1800 882 436. Counsellors available 7am - midnight, 7 days a week. More information is available on their website here.


The Sane helpline provides information about referrals for people experiencing mental illness as well as information for carers. Easy to read pamphlets and other information are also sent out on request. School staff and early childhood educators can provide parents with the following contact number: 1800 18 SANE (7263) if they require support. 

Young Carers 

School staff can give young carers (children under 12 years-of-age who help care for family members with an illness, disability, mental health issue or  alcohol or other drug problem) the following number to contact 1800 242 636 if they require support. More information can be found on the Young Carers website.